Effective Date: July 30, 2026
At Generic-Medicine.com, we are committed to processing and delivering customer orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
Orders are reviewed and processed after successful payment confirmation and, where applicable, after all required order information has been received and verified.
Processing times may vary depending on product availability, order volume, weekends, holidays, or additional verification requirements.
Customers will receive an order confirmation once the order has been successfully placed.
2. Shipping Availability
Shipping services are available only to locations where our products may legally be delivered.
Some products may be subject to shipping restrictions based on local laws or carrier requirements.
If an order cannot be shipped to your location, we will notify you as soon as reasonably possible.
3. Shipping Methods
Shipping options available during checkout may vary depending on:
- Delivery location
- Product type
- Package size and weight
- Carrier availability
Available shipping methods and estimated delivery times will be displayed during the checkout process whenever applicable.
4. Estimated Delivery Times
Estimated delivery times are provided for customer convenience only.
Actual delivery times may vary due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Carrier delays
- Customs inspections (where applicable)
- High shipping volumes
- Incorrect delivery information
Estimated delivery dates should not be considered guaranteed delivery dates.
5. Shipping Charges
Shipping costs are calculated during checkout based on factors such as:
- Delivery destination
- Shipping method selected
- Package weight
- Package dimensions
Any applicable shipping charges will be displayed before the order is finalized.
6. Order Tracking
Where available, tracking information will be provided after an order has been dispatched.
Customers can use the tracking number provided to monitor the delivery status through the shipping carrier.
Please allow some time for tracking information to become active after shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Generic-Medicine.com is not responsible for delays or additional costs resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.
If an order is returned because of an incorrect address, additional shipping charges may apply before reshipment.
8. Lost, Delayed, or Damaged Shipments
If your shipment appears to be delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution based on the circumstances.
9. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we may:
- Contact you regarding available alternatives;
- Ship available items separately where appropriate; or
- Cancel the unavailable portion of the order and issue any applicable refund.
10. Shipping Restrictions
Certain products may require additional verification or may not be eligible for shipment to every location due to applicable legal, regulatory, or carrier restrictions.
Orders that cannot be shipped may be cancelled and refunded in accordance with our policies.
11. Returns and Refunds
Information regarding returns, replacements, and refunds can be found in our Return & Refund Policy.
Please review that policy before requesting a return or replacement.
12. Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or service changes.
The latest version will always be available on this page with the updated effective date.
13. Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact our customer support team using the contact information provided on Generic-Medicine.com.
Acknowledgement
By placing an order through Generic-Medicine.com, you acknowledge that you have read, understood, and agree to this Shipping Policy.